Refund policy

Return & Refund Policy

Last updated: May 18, 2026

At Carmela Beauty, your satisfaction is our priority. We stand behind every product we sell.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a full refund within 30 days of delivery. No questions asked.

How to Request a Refund

To initiate a return or refund, please contact us at support@carmelabeauty.store with:

• Your order number
• Reason for return (optional)
• Photo of the product (if damaged or defective)

We will process your refund within 3–5 business days of receiving your request. Refunds are issued to the original payment method.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery and we will send a replacement at no charge or issue a full refund.

Subscription Orders

Subscription orders may be cancelled at any time before the next billing date. Cancellations requested after billing has occurred are subject to our standard 30-day return policy. A 15% restocking fee applies to subscription cancellations within the first billing cycle.

Non-Refundable Items

We do not accept returns on items that have been used beyond a reasonable trial period or items purchased more than 30 days ago.

Contact Us

Email: support@carmelabeauty.store
Response time: Within 24 hours on business days.